Return Policy

30-Day Returns

We want you to be completely satisfied with your PrimaBarre purchase. If you encounter any issues, we encourage you to get in touch with us via email. We can explore options to make it work for you. If none of these meet your needs and you still want to return your item, you may do so within 30 days of delivery for a full or partial refund, minus return shipping costs.

Return Conditions

• ✓ Item must be in original, unused condition
  

  (If there are signs of wear or use, such that we have to resell the item as "B stock" at a discount, we'll need to deduct a restocking fee to help cover for that. The restocking fee will be deducted from the refund amount.)

• ✓ All original packaging and materials must be included
• ✓ Item must be properly packaged for return shipping
• ✓ Return shipping label must be used (if provided)

How to Return

1. Contact us at [email protected] to initiate your return
2. Include your order number and reason for return
3. We'll provide you with return shipping instructions
4. Package everything up the way you received it, with its original packaging
5. Send it back to us. Once we receive the return, we'll process your refund and send an email letting you know

Shipping Costs

Return shipping costs are the responsibility of the customer.

Warranty Returns

For items covered under our 10-year warranty, please contact us directly at [email protected]. We'll guide you through the warranty claim process.